Phone surveys – which often use technologies such as SMS, Interactive Voice Response (IVR), chatbots, and call centres – are an important tool to measure impact, and to deliver crucial services. However, when 165 million fewer women than men own a phone, how can we ensure that women’s voices are being heard? If phone surveys are informing policymaking, service design and delivery, and decision-making, they must be inclusive.
Moderator:
– Suneeta Krishnan, Deputy Director, Strategy, Planning & Management, Evaluation at Bill & Melinda Gates Foundation India
Panellists:
– Arjun Khanna, BBC Media Action, India
– Nilah Mitchell, Head of East Africa, 60decibels, Kenya
– Leah Taub, Director of Partnerships, Viamo, USA
– Divya Nair, Director, IDinsight, India
– Karima Khalil, Senior Consultant, Oxford Policy Management, India
– Priya Das, Health Systems Software and Gender Lead, Oxford Policy Management, India
